At Danilco PTY. LTD., we are committed to delivering your motorcycle parts and accessories in a timely, secure, and reliable manner. Please review the following shipping policy to understand how we process and deliver your orders.
1. Shipping Coverage
We currently offer shipping to:
- All states and territories within Australia
- International shipping may be available upon request and is subject to additional charges, customs clearance, and delivery timelines
If you are unsure whether we can ship to your location, please contact our support team before placing your order.
2. Shipping Duration
Estimated delivery times within Australia are as follows:
- Standard Domestic Shipping: 3–7 business days
- Remote or regional areas: 5–10 business days
Delivery times are estimates only and may vary due to courier delays, peak seasons, public holidays, or unforeseen circumstances beyond our control.
3. Shipping Rates
Shipping fees are calculated based on several factors, including:
- Delivery destination
- Weight and dimensions of the items
- Selected courier service
The final shipping cost will be clearly displayed at checkout before payment is completed.
4. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or Australian public holidays will be processed on the next business day. Please note that processing time does not include shipping transit time.
5. Tracking Information
Once your order has been dispatched, a tracking number will be provided via email or SMS. This allows you to monitor the progress of your shipment directly through the courier’s tracking system.
6. Delivery Issues
If you experience any of the following issues, please contact us promptly:
- Your order has not arrived within the estimated delivery timeframe
- Your parcel appears to be lost in transit
- Your item arrives damaged or incomplete
Our team will work closely with our courier partners to investigate and resolve the issue as quickly as possible.
7. Incorrect Address
Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. Danilco PTY. LTD. is not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information supplied by the customer.
Additional shipping fees may apply for re-delivery.